Privacy Policy for VyaparCall

Data Fiduciary: PravyaTech Solutions Pvt. Ltd. | Governing Law: Digital Personal Data Protection Act, 2023 (India)

Effective Date: August 24, 2026 | Last Updated: August 24, 2026

Digital Personal Data Protection (DPDP) Act, 2023 Notice:
This Privacy Policy is published by PravyaTech Solutions Pvt. Ltd. in accordance with Section 5 of the DPDP Act, 2023. It describes the categories of personal data collected, specific processing purposes, rights of Data Principals, and our statutory Grievance Redressal mechanism.

1. Introduction & Scope

Welcome to VyaparCall, a business call intelligence and CRM tracking application operated by PravyaTech Solutions Pvt. Ltd. ("we", "us", or "our").

VyaparCall is built for enterprise clients, sales organizations, and business owners to manage customer communication, maintain call records, track field sales telemetry, and synchronize business call analytics with a centralized web portal.

This Privacy Policy applies to personal data collected through our Android and iOS applications, website (https://vyaparcall.com), and associated web services.

2. Legal Grounds for Processing (DPDP Act Sec 4 & 6)

We process digital personal data strictly on lawful grounds under the DPDP Act, 2023:

Consent (Section 6): Where you have provided affirmative, specific, informed, and unambiguous consent upon registration and by granting runtime device permissions.
Legitimate Uses (Section 7): Where processing is necessary for the performance of business contracts, account authentication, security enforcement, fraud prevention, or compliance with applicable legal obligations.

3. Information We Collect & Permissions Requested

To deliver automated call logging and business reporting services, VyaparCall collects the following categories of data:

A. Call Log Data & Telephony State (Google Play Declared)

Call Log Information (READ_CALL_LOG): Phone numbers, call duration, timestamp, and call type (incoming, outgoing, missed, rejected). This data is required to log business conversations to your organization's dashboard.
Phone State (READ_PHONE_STATE): Telephony state (ringing, active call, idle) to detect calls in real time and enable after-call notes.
Contacts (READ_CONTACTS): Customer names and numbers stored in your address book, used solely to identify caller names and link calls to existing client records.

B. Account & Device Details

User Account Information: Business name, representative name, business email address, registered mobile number, and password.
Device Information: Device model, operating system version, unique device identifiers, and diagnostic crash logs.

4. Purposes of Data Processing

We process your data exclusively for specified operational purposes:

To record, categorize, and present business call history on your organization's management portal.
To generate sales analytics, representative performance reports, and customer interaction insights.
To verify on-ground sales visits and optimize field operations.
To authenticate users, secure accounts, and prevent unauthorized access.
To communicate critical account alerts, technical notices, and service updates.

We do not sell, rent, trade, or monetize your personal data or call log history with third-party advertisers or data brokers.

5. Data Security & Storage

We maintain strict administrative, technical, and physical safeguards:

Encryption in Transit: All communications between mobile apps and servers use TLS 1.3 / HTTPS encryption.
Encryption at Rest: Sensitive database records and credentials are encrypted using industry-standard AES-256 protocols.
Data Localization: Primary servers and cloud databases are hosted in secure data centers located within India.
Access Control: Strict role-based access controls and audit logging ensure only authorized personnel can access infrastructure.

6. Rights of Data Principals (DPDP Act Sec 11–14)

Under the DPDP Act 2023, you have the following enforceable rights regarding your personal data:

Right to Access (Sec 11): Request a summary of your personal data being processed and the identities of data processors.
Right to Correction & Updating (Sec 12): Request correction of inaccurate data, completion of incomplete data, or updating of your records.
Right to Erasure / Deletion (Sec 12): Request permanent erasure of your account and personal data.
Right to Withdraw Consent (Sec 6(4)): Withdraw consent at any time through application settings or by contacting support.
Right of Grievance Redressal (Sec 13): Have your privacy concerns addressed by our Grievance Officer within 30 days.
Right to Nominate (Sec 14): Nominate an individual to exercise your data rights in the event of death or incapacity.

7. Data Retention & Account Deletion Policy

In accordance with Google Play Developer User Data Policies and the DPDP Act, users may request the deletion of their account and all associated data at any time.

How to Delete Your Account and Data

In-App: Open the VyaparCall mobile app > navigate to Profile > Settings > select Delete Account > confirm the prompt.
By Email: Send an email to support@vyaparcall.com with the subject line "Account Deletion Request - [Your Registered Mobile Number]".

Data Purged Upon Deletion: Account credentials, synced call logs, contact mappings, device identifiers, and location records are permanently erased within 7 to 14 business days.

8. Children's Data (DPDP Act Sec 9)

VyaparCall is a commercial business tool intended exclusively for individuals aged 18 and older. We do not knowingly collect or process personal data from children under 18 years of age. If you believe a minor has provided data, please contact our Grievance Officer for immediate deletion.

9. Language Accessibility Notice (DPDP Act Sec 5(3))

This privacy notice is provided in English and may be requested in any of the 22 languages specified in the Eighth Schedule to the Constitution of India (including Hindi, Gujarati, Marathi, Tamil, Telugu, Bengali, Punjabi, etc.) by contacting our Grievance Officer.

10. Grievance Redressal Officer & Escalation (DPDP Act Sec 8 & 13)

If you have any questions, wish to exercise your rights, or have a grievance regarding your personal data, please contact our designated Grievance Redressal Officer:

Grievance Redressal Officer: Data Protection Lead

Entity: PravyaTech Solutions Pvt. Ltd.

Email: support@vyaparcall.com

Phone: +91 81407 92793

Address: Gujarat, India

Resolution Timeline: Grievances are acknowledged within 48 hours and resolved within 30 days.

Escalation: If your grievance is not resolved satisfactorily by our Grievance Officer within 30 days, you may file a complaint with the Data Protection Board of India (DPBI) pursuant to Section 13(3) of the DPDP Act, 2023.

11. Updates to this Policy

We may update this policy periodically to reflect statutory updates under the DPDP Act or changes in our operational services. Material changes will be communicated via in-app notifications or on our website.